We have made every effort to ensure that product descriptions are accurate and that products listed are in stock or available as described. In case of an error or discrepancy in information provided in this site, we reserve the right to correct the information prior to processing any order. In such cases we will contact the customer to resolve any issues prior to fulfilling the order.
We usually ship within 24 hours of receipt of order for in-stock items with exception in special circumstances in which we will contact the customer to confirm.
Packages must be shipped to address that corresponds to your payment method (billing address of credit card, etc)
Online purchases are for the United States only. For order outside of the United States, payment must be made via wire transfer and we will arrange shipping. Any taxes or duties are the responsibility of the consumer. (Grenon’s of Newport is not responsible for any taxes or duties for any orders shipped outside of the State of Rhode Island)
You have 7 days from receipt of your order to decide if you wish to keep it or not. If you wish to make a return or exchange, you must notify us during the 7-day period and obtain a Return Authorization Number. Items must be returned within 7 days of issuance of an RA number.
Returns and Exchanges are Subject to the Following Conditions:
- In order to be returned, any jewelry item or watch must be in completely original condition without wear marks, scratches, or other signs of use. All packaging, instruction manuals, hang tags and other included items must be returned in original condition as well. This policy will be strictly enforced.
- All Custom orders are non-refundable, non-exchangeable, and cannot be cancelled
- Special Order or Custom Design deposits are not refundable.
- Custom made items or items that have been altered by us for the customer in any way are not returnable. This includes resized rings, engraved items, resized watches, or any other modified item.
- Returns will be refunded in the form of the original payment